Privacy & Security

What we collect

To prepare a USA → Brazil shipping label we collect the requester's name, email, and phone; sender and recipient addresses; the recipient's Brazilian CPF; and the contents and declared value of the package. We also collect basic account information (email, name) when you register for the customer portal.

How we use it

• To generate the shipping label and customs paperwork required by carriers and Brazilian customs.
• To send status updates about your shipment.
• To authenticate you when you sign in to the customer portal.

We do not sell your personal data, and we do not use it for advertising.

How we protect it

• All traffic is encrypted in transit over HTTPS.
• Shipment records are stored in a managed database with row-level access controls.
• Only authenticated Franzini Solutions admins can view all shipments. Customers signed in to the portal can only see shipments tied to their own account.
• Passwords are hashed by our authentication provider and never stored in plain text.

Your choices

• You can request a copy or deletion of your personal data by contacting us.
• You can submit a shipment request without creating an account. In that case it will only be visible to you via the tracking number we email you.

Contact

For privacy or security questions, contact the Franzini Solutions team through the support channel shown on your shipment confirmation email.